CASE: Global Retail Recruitment
Global Retail Recruitment specialises in high value placements in a competitive market. A peerless dedication to customer service places this agency above its competitors. They required consistency and dependability from eBoss recruitment software and tech support, to match their own, exemplary service.
The Challenge
CASE: Global Retail Recruitment was struggling with outdated recruitment software that charged extra for every new feature. They needed a solution that would grow with them without breaking the budget.
The eBoss Solution
With eBoss's all-inclusive model, CASE: Global Retail Recruitment got access to every feature without any upgrade fees:
- AI-powered candidate matching included at no extra cost
- Advanced analytics and reporting without premium fees
- All future features automatically included
- UK phone support with real humans
The Full Story
Global Retail Recruitment sources key personnel for retail brands worldwide.
The agency provides expertise for a wide range of placements, including those within retail buying, merchandising, eCommerce, digital commerce, operations, logistics, HR, and finance – from mid management to CEO levels.
Their operations take them around the world: from London and Shanghai, to Singapore, Saudi Arabia, and Kuwait.
In a competitive environment, it is essential for agencies like Global Retail to retain all of their clients.
Performance is paramount in achieving this. But so is attention to detail, and nurturing lasting relationships with clients, candidates, and service providers alike.
The company’s ethos is reflected at every level of its operations:
“Global Retail Recruitment is a service- and communication-led business.
“We are not sales-led. We are not led by KPIs.”
The Results
After switching to eBoss, CASE: Global Retail Recruitment saw immediate improvements:
"Switching to eBoss was the best decision we made. We're saving money while getting more features than ever before. The 'gym membership' model just makes sense."
— Director, CASE: Global Retail Recruitment
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